I do not receive an email when I reset my password

Have you tried to reset your password by clicking on "Forgot your password?" on our login-page, and did you not receive an email with a guide?

Often it is because of one of three things:

  • Your user has not been activated yet.
  • It is not the email you have activated your user with.
  • Our email is in your spammail.

If none of the above helps, please contact Smartplan Support with the following information:

  • Your name
  • Your email
  • The name of the account you want to log in to

Then Smartplan Support will help you. You can contact our support team on support@trysmartplan.com or through the chat.

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